So many modern technologies have been introduced in the new generation washers that it’s extremely difficult to surprise the user - “smart” cars weigh laundry, update software via the Internet, and are controlled from a smartphone. LG went further and was able to come up with and implement a unique Smart diagnosis option - Smart Diagnostics.
What is it and how to configure the option, if you find it in your AGR, you will learn further.
Why is Smart diagnosis needed?
Smart diagnostics are needed to troubleshoot Lji's washing machine using gadgets or a mobile phone. So, in the event of a breakdown, the user can determine the cause of the failure as accurately as possible online or by telephone from the operator of the AlGi call center.
The Smart diagnosis provides recognition of 85 failures - from simple to major. The program analyzes the work of the SM - its results come in a message. You will be informed not only the reasons for the failure, but also the instructions for action. This is especially true for problems that you can fix yourself - clean the drain filter, tighten the door, straighten the hose, open the water supply valve, check the voltage in the network, etc.
If the help of the master is required, the notification is duplicated to the repairman from the service center. The specialist contacts the user, specifies a convenient arrival time, takes the necessary parts and tools, taking into account the specifics of the breakdown, and arrives.
Important! Diagnostics does not guarantee a 100% accurate identification of a problem due to factors that may affect the transfer of information to a smartphone, such as noise or vibration.
How to use the smart diagnostic feature
There are two ways to use the program: for fans of conservative mobile phones without Internet access and for owners of modern smartphones.
Method 1. Call the operator
If you use only a cell phone and do not want to understand modern gadgets, this method is for you. Proceed as follows:
- Call the LG service center (you will find the number on the warranty card or on the official website of the company).
- The operator will instruct you by letting you know which buttons to press on the machine panel.
- The washing machine will display the indicators that you will pass to the operator by attaching the phone with a microphone to the icon Smart diagnosis.
- The specialist will process the received data, after which the master will contact you.
Important! Before starting the diagnosis, connect the machine to the power supply.
Method 2. Connect a smartphone
You know very well how to use a smartphone and do not imagine your life without it? Fine! You can feel all the benefits of the service from LG.
Before connecting from the smartphone to the washer, you need to download and install the program LG Laundry & DW. The menu in the program is completely in Russian, and during diagnostics the data will be displayed in English.
How to conduct mobile diagnostics? Follow all the items indicated in the menu, after which the program itself will analyze the condition of the machine. Typically, the diagnosis in the application takes no more than 60 seconds. As a result, you will receive recommendations for troubleshooting if it arose as a result of careless handling of the machine.
If the damage is serious and caused by factory defects or independent reasons, a mechanic will be sent to you.
Models with Smart diagnosis
Such a function is not in every model of “AlGi”; only the latest models, usually from an expensive segment, are equipped with it. If you are concerned not only with the technology for quick search for breakdowns, but also with the parameters of the washers, check out the characteristics of such models in our review.
LG FH-0B8WD7 - “customer choice”
This model earned a maximum score of 5 according to buyers of the Yandex.Market marketplace. The warranty on the machine is 1 year, and on the inverter motor Inverter Direct Drive - 10 years.
Stylish, functional and “smart” washer with the following parameters:
- Capacity: 6.5 kg.
- Spin speed: up to 1000 rpm.
- Number of programs: 9 pcs., Including Baby things, Downy things, Mixed fabrics, Preliminary and others.
- Types of protection: foaming, unbalance control.
- Energy Efficiency Class: A.
- Classes of washing / spin: A / C.
- Delayed start: yes.
- Noise wash / spin 55/76 dB.
- Dimensions (WxDxH): 60x44x85 cm.
- Features: choice of washing temperature, sunroof 30 cm and opens 180 °.
Pros:
- Almost silent washing and spinning.
- Intensive washing, due to the special surface of the drum. Drum with different options (algorithms) for rotation.
- Rubberized foot base.
- Simple intuitive menu.
- It squeezes linen well already at 800 rpm.
- Wide temperature range from 20 to 95 degrees.
- Automatic laundry weighing.
Of the minuses, some users indicated noise during the intake of water, but silent pumps have not yet been invented, so this is hardly a significant drawback.
LG F-10B8ND - Narrow
A narrow model for 6 kg of laundry, with a maximum spin speed of 1000 revolutions. A complete set of necessary modes is provided, for comfortable operation there is a display. A high class of energy efficiency and a price of about 20,000 rubles make it economical and affordable.
LG F-1096TD3 - Full Size
A machine with full dimensions and a drum for 8 kg of laundry. There are few differences from previous models, it costs slightly higher: about 23,000 rubles.
LG F-2J5NN4W - with bubble drum
Another model with mobile diagnostics, the “6 movements of care” function and an inverter motor with direct drive, a guarantee for which is 10 years.
Specifications:
- Capacity: 6 kg.
- Spin speed: up to 1200 rpm.
- Number of programs: 13 pcs., Including Black things, Mixed fabrics, Stain removal and other modes.
- Types of protection: against leaks, parental control, foaming, unbalance control.
- Energy Efficiency Class: A.
- Classes of washing / spin: A / B.
- Delayed start: yes.
- Noise wash / spin 56/74 dB.
- Dimensions (WxDxH): 60x45x85 cm.
- Features: hygienic washing, my program.
Pros:
- All types of protection.
- Informative digital display.
- All spin functions: select speed and cancel.
- Hatch with a diameter of 35 cm - easy to load bulk things into the drum: down jackets, pillows, blankets.
Users did not find significant drawbacks - the development from the South Korean company "Eldzhi" can be considered quite successful.
Important! The presence of the mobile diagnostic function is weakly related to the price of a washing machine. Typically, pricing depends on the capacity of the drum and the list of programs.
In conclusion, we say that Smart Diagnostics in LG brand washers is a useful technology designed to save your time and improve the company's service.
It is difficult to say unequivocally about the stability of the application, since there are negligible reviews on the network in the CIS countries. We will think that this is due to the fact that high-tech ElGi washing machines rarely break. And if a failure occurs, now you know how to make a diagnosis without letting go of the phone or smartphone.